INSTRUCTIONS : Please answer all the questions honestly to get your scores on passiveness, assertiveness and aggressiveness.

1. You are in a committee meeting and someone asks your opinion on a contentious matter which is important to you. Would you :

Come straight out and say exactly what you think?

Prefer to discuss it after the meeting?

Acknowledge that others might not agree, before making your case?

2. You are in a restaurant with a colleague and the soup is cold. Would you:

For the sake of politeness, pretend you haven't noticed?

Refuse to pay the bill?

Ask for the soup to be replaced

3. You are keen to apply for the job of a colleague who has just left. Would you:

Walk into the boss' office and put yourself forward?

Ask for a meeting with your boss to present your case?

Wait until it appears and appear through the usual channels?

4. A subordinate comes into your office smoking a cigarettes. Would you:

Explain that you are a non-smoker, you prefer him to smoke in his own office?

Ask him to put it out and not smoke in your office again?

Let him smoke put open the window after he has gone?

5. The boss is driving too fast for you, the passenger. Would you:

Sit back, grit your teeth and hold tight so as not to appear critical?

Tell the boss that while you are impresses by his driving skills you are actually a nervous passenger, so would he slow down for you?

Press your right foot hard on an imaginary brake, demand the car be stopped and finish the journey by taxi?

6. When dealing with senior management, would you:

Agree where possible with their suggestions?

Insist that, as the expert, your suggestions should be taken up?

Discuss and agree each point on its merits?

7. A subordinate asks to leave early yet again because of domestic problems. would you:

Symapthise with him and agree, even though there is a rush job on?

Explain that while you understand he has problems, you need to rely on him too?

Refuse because it has been happening too often lately and you just had a rush job come on?

8. An angry customer is on the telephone, but you realise the mistake is his. Would you:

Sympathise with his situation and the inconvenience, then explain the correct solution?

Tell him what he should have done to avoid this happening?

Keep quiet and hear him out?

9. A computer salesperson is patronising you because of an assumed lack of technical knowledge. Would you:

Mention your degree in Computer Science and ask to see his manager instead?

Say nothing and let him continue but not buy anything from him?

Interrupt the interview to say that you understand many customers may not be knowledgeable but you are not one of them?

10. A colleague is shouting at you. Would you:

Say you can see how angry he is and you want to know the reasons why?

Sit back and let him get it all off his chest?

Make sure he knows how you feel too by shouting back?

11. You have to make someone redundant. Would you:

Explain the economic situation and the terms of redundancy?

Apologise, explain the terms and ask them how they feel about it?

Give them a written statement and discourage discussion?

12. A friend doesn't seem to be listening to what you say. Would you:

Stop talking and answer in monosyllables?

Talk more loudly to get his attention?

Say you have noticed he is distracted?

13. You want to use up your last week's holiday before the end of the year but it's a busy time. Would you:

Present a revised work-schedule along with the request?

Be quite firm about the right to take holidays?

Say you'd be prepared to cancel the booking if necessary?

14. Your partner wants to go out for the evening but you want to stay in. Would you:

Ask your partner to leave you alone?

Accompany your partner without much thought?

Refuse the offer after politely explaining the reasons?

15. You are offered a job you want at less money then expected. Would you:

Accept and be very glad you were chosen?

Explain that you expected that job to be valued more highly and remind them of the skills you would bring?

Refuse the offer as completely unacceptable?

16. You want to purchase a number of new computer systems but the salesperson does not want to give you a discount. Would you:

Understand their position and accept the price offered?

Explain that while you realise this is not a large order, there is a possibility of more orders in the future?

Make it clear that this is a case of no discount, no order?

17. You are on the receiving end of some unjustified criticism. Would you:

Take the opportunity to criticise them too?

Say you would like to correct this misunderstanding?

Pacify them by saying you will work harder?

18. You are concerned about not having the right knowledge for a project. Would you:

Find an expert and ask for their advice?

Try to bluff it without bothering anyone?

Question why you were given this job?

19. A supplier invoices you twice for some inexpensive goods. Would you:

Decide to pay because you've already tried to fight their system before?

Write to them enclosing copies of all the relevant paperwork, asking for a speedy solution?

Phone them right away, tell them how inefficient they are and threaten to place no more orders?

20. Delegated work is returned to you incorrectly done. Would you:

Tell them it's wrong and will have to be done again?

Don't say anything and correct it yourself?

Point out the good parts and those which need re-working?